One of the things Derekia Kuschel really likes about her job as an account service representative is interacting with customers. She has plenty of opportunity for that interaction, too: she helps customers open new accounts, assists people if they have any concerns with online banking, and she is the go-to person for people who want to access their safe deposit boxes.
“I was hired in 2013 as a teller, became a head teller a couple of years later and in May 2017, when Gayle Adams retired, I moved into my current role,” said Derekia. “I love this work, especially developing rapport with customers.
“One of our regular customers was in the bank recently, and I was busy with someone else when he was here in the lobby,” said Derekia. “He came back a second time a little while later to make sure I knew he was having open heart surgery next month. I was so honored that he cared enough to make a point of keeping me in the loop.”
Outside of work, Derekia keeps busy with her teenage son and daughter who will be a high school senior and junior, respectively. Derekia also loves fishing, watching her daughter’s sports teams, and anything related to football.
“I am in two fantasy football leagues, and I watch more football than my husband (Lance),” said Derekia. “Am I a little competitive? Maybe, but it’s a hobby that keeps me happy.”